Balancing client expectations with deliverable outcomes is often challenging yet crucial for maintaining a healthy business relationship. Clear communication and boundaries from the outset are essential to ensure client satisfaction and avoid scope creep. We provide actionable strategies for setting expectations, negotiating changes, and managing complex client...
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client retention
Understanding key performance indicators (KPIs) is essential in assessing the health of the agency and making informed decisions that drive long-term success. We will delve into five critical metrics that every agency owner should track...